Need a hand? Our support team is ready to help with account-related issues, technical concerns, questions about slots, online casino or live casino play, active promotions, featured games, recent wins, withdrawals, payment methods, bonus balance and free spins, or live betting queries. Contact us any time and we will respond through live chat, email or phone. We aim to resolve straightforward enquiries quickly and guide you through any account or payment steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7, email response within 2 hours) |
| General enquiries | [email protected] (Business queries, reply Mon-Fri within 48 hours) |
| Affiliate enquiries | [email protected] (Partner team, reply within 3 working days) |
| Phone | +44 20 7946 5823 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (Live chat 24/7 for urgent account issues) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require explanations or documents. Please send correspondence to [email protected] with a clear subject line and include up-to-date contact details, account ID, and any relevant attachments. Providing complete information up front helps us process requests faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Live chat replies are usually within minutes, while email requests receive a first response within 24 hours. Complex cases - such as payments or security checks - may take longer depending on their nature, and we will keep you updated at every step.
Feedback
Have feedback or ideas to improve the site? We’d love to hear from you. Share suggestions about games, promotions, payments, or usability and our team will review every message carefully. Your input helps shape updates and fixes to make the site smoother and fairer. Send your thoughts via live chat or email and we’ll follow up promptly.